We are delighted to be reopening on Wednesday 8th July and are looking forward to welcoming guests back. Whilst some things have had to change to ensure safety for all we can reassure you that our hospitality will be the same as always.
Our family and staff have your wellbeing as our top priority and we want you to enjoy your time with us and feel assured that you are not at risk. We have looked closely at every step of your stay and where necessary have implemented new procedures so that you can relax and settle in. To guide you through the changes we have introduced and to ensure we are a safe haven, please take a moment to read the following and if you have any concerns or questions, please do get in touch, or view our FAQ page here
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Every Cloud has a Silver Lining…
A different experience awaits you now at The Luttrell Arms which we think you will love! An exciting advantage for our guests to enjoy when they visit us now to relax and unwind has come as a result of these stressful times that we all are experiencing.
At Luttrell Arms we have managed to create 2 hotels under 1 roof – providing our hotel residents with exclusive use of the premier areas of the hotel. You can be confident that there will be lots of indoor and outdoor seating space arranged with plenty of distance. You will only share the hotel with a limited number of other resident guests who will have been safely invited into the hotel in the same way as you.
The day visitors and local customers are still important to us and will be served in separated areas within the hotel to ensure we are providing maximum protection to everyone.
Making and cancelling a booking
One thing we have all learnt during this time, is that things can change unexpectedly, so to ensure that you can book with confidence and make a change to your plans with ease, we have a relaxed cancellation policy. All new bookings for the next few months can be cancelled up to 48 hours before arrival free of charge. However, to reduce contact within the hotel we will be collecting full payment for your stay 48 hours prior to arrival. Please also note that for the foreseeable future we will only be accepting credit and debit card payments to avoid the handling of cash. We will also be offering a 2-night minimum stay for the forseeable future.
Ahead of arrival all guests will receive a pre-arrival email to check that we have all the correct details for your stay. It will also include a few health check questions. We politely request that if you are displaying any symptoms of Covid-19 that you call us ahead of your arrival to postpone your visit.
Rooms will be ready from 3pm and we suggest that you call the hotel ahead of your arrival to give us a little notice of your approach allowing us to prepare any check-in administration, this allows a faster and reduced-contact experience.
On arrival we politely ask that you sanitise your hands, stations have been set up throughout the hotel for ease, and we will take your temperature with a contactless laser thermometer. If your temperature is above 38, unfortunately we will be unable to welcome you into the hotel and will assist you in rearranging your stay.
During these times we have been advised against handling your luggage, or showing you around the hotel or to you room. However, we are always happy to help and will ensure we do so with your safety in mind. If you need assistance please let us know in advance of your arrival.
If you begin to display symptoms of COVID-19 during your stay, we respectfully ask that you arrange to check out as soon as possible and return home.
Our experienced and dedicated housekeeping team have always provided high standards of cleanliness. In addition to the usual care and attention, to keep every room as a safe haven, guest bedrooms and en-suite facilities will be fully sanitised before each stay, including being misted with a whole room sanitiser. Our housekeeping teams have received further health and safety training and will wear the appropriate PPE at all times.
The housekeeping team will only service your room on request. If you require any additional items or would like your room serviced please contact reception and they will arrange it for you.
We also ask that during your stay you use your bathroom facilities as opposed to the public facilities downstairs.
Our restaurant is open to hotel residents and tables and furnishings have been carefully rearranged to abide by the social distancing rules. We will also be offering room service. Menus will now be available to view online and on fixed displays in the hotel.
So that we can manage the flow of people coming into the restaurant we will be asking you to book a time slot for breakfast and dinner. We also request that guests staying with dogs leave their dogs in their rooms at meal times.
Our bar will be open but customers will not need to stand at the bar for drinks, we will offer a full table service throughout the hotel’s bars, restaurants and lounges.
Breakfast – two sittings available either 7.30am – 8.30am or 9am – 10am
Lunch – we will be serving a reduced menu between 12pm – 3pm
Dinner – 6.30pm – 9.30pm
Booking is essential for all meals. It is best to let reception know your preferred dining times in advance to ensure we accommodate you.
We will be offering Room Service for all meals if you would prefer to dine in your room.
Weather permitting you may also be able to dine in the garden.
On the morning of departure, any extras charged to your room during your stay will be charged to the card that was originally provided at the time of booking. A receipt will be emailed to you for your records. If you would like to see a copy of your account before check out, please speak to reception and they can provide a printed invoice for you.
If you will require assistance with luggage please discuss this with reception on the evening before.
Please be ready to vacate your room by 11am.
The hotel will also be open to day visitors and local customers. We have arranged separate areas and a separate entrance for these customers so that you can be assured that there is no cross over between transient customers and hotel guests. All of our spaces have been reconfigured to ensure there is social distancing. We have divided the hotel into zones, creating private spaces throughout. Many areas of the hotel and garden will be exclusively for hotel residents. All areas will be subject to the same rigorous cleaning and disinfecting. Customers will also be required to sanitise their hands at the door.
For more information for local customers, please click here.
All of our hotel teams have undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19. All staff will be temperature checked upon arrival for work, and will be required to self-certify that they have not been in contact with anyone with Covid-19 symptoms. Any staff member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work. Internal regulations have been introduced that require our staff to wear the appropriate PPE during their shifts and to wash their hands frequently.
At all times a member of staff will be assigned to be our Covid Warden and they will be responsible for monitoring numbers of customers, social distancing and will ask people to move to an alternative area if necessary to maintain our safe haven. They will also be checking that all routine cleans have been carried out.
The Mews Beauty Rooms
The Mews will be offering treatments that fall within safety parameters. All treatments will be by appointment only.
Reduced staff levels and only one client at a time will allow us to provide our service in a safe and relaxing environment. Cleaning will take place throughout the day and between use of equipment and treatment rooms.
All treatments must be pre-booked. You will be sent a pre-arrival email detailing all you need to know before arrival.
For a list of the treatments available please call Jazz at The Mews on 01643 823014 or view on our website.
We look forward to welcoming you to the hotel and can assure you of a comfortable, relaxing and safe stay