We now open and trading, please see below our safety considerations and outline for operating under the 'new norm'!
Whilst some things have had to change to ensure safety for all we can reassure you that our hospitality will be the same as always.
Our family and staff have your wellbeing as our top priority and we want you to enjoy your time with us and feel assured that you are not at risk. We have looked closely at every step of your stay and where necessary have implemented new procedures so that you can relax and settle in. To guide you through the changes we have introduced and to ensure we are a safe haven, please take a moment to read the following and if you have any concerns or questions, please do get in touch, or view our FAQ page here
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Every Cloud has a Silver Lining…
A different experience awaits you now at The Luttrell Arms which we think you will love! An exciting advantage for our guests to enjoy when they visit us now to relax and unwind has come as a result of these stressful times that we all are experiencing.
Making and cancelling a booking
One thing we have all learnt during this time, is that things can change unexpectedly, so to ensure that you can book with confidence and make a change to your plans with ease, we have a relaxed cancellation policy. Our flexible rate can be cancelled up to 48 hours before arrival free of charge.
We politely request that if you are displaying any symptoms of Covid-19 that you call us ahead of your arrival to postpone your visit.
Please check here if you are unsure about your local restrictions and advice.
Check in is from 2pm. Please visit the Hotel Reception, who will assist with your luggage if you would like.
Our experienced and dedicated housekeeping team have always provided high standards of cleanliness and in addition to the usual care and attention our team have received further health and safety training.
We have reinstated all room servicing throughout your stay; If you would rather that we didn’t enter your room throughout your stay please let us know and we can replenish your towels and hospitality tray on request.
Our restaurant is open and tables and furnishings have been carefully rearranged to encourage social distancing, we will offer a full table service throughout the restaurants.
So that we can manage the flow of people coming into the restaurant we will be asking you to book a time slot dinner.
Breakfast – 7.30am – 10am
Lunch – 12pm – 2:30pm (12-3pm on Sundays)
Dinner – 6pm - 8:30pm
Like so many hospitality businesses we are experiencing some staff shortages, we would really appreciate your patience at peak times when waits for food may be a little longer than we would like.
We will be offering Room Service for all meals if you would prefer to dine in your room.
We will have your room bills ready on reception on the morning of departure.
If you need assistance with any luggage please ask our reception team.
Please be ready to vacate your room by 11am.
The bars and restaurant will also be open to day visitors and local customers. All areas will be subject to the same rigorous cleaning and disinfecting. Customers will also be required to sanitise their hands at the door.
All of our hotel teams have undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19. Internal regulations have been introduced that require our staff to wear the appropriate PPE during their shifts and to wash their hands frequently.
The Mews Beauty Rooms
The Mews hair and beauty rooms are now fully open and operating strictly within safety parameters.
Cleaning will take place throughout the day and between use of equipment and treatment rooms.
For a list of the treatments available please call The Mews on 01643 823014 or view on our website.
We look forward to welcoming you to the hotel and can assure you of a comfortable, relaxing and safe stay