Our Stance with COVID-19

We now open and trading, please see below our safety considerations and outline for operating under the 'new norm'!

Whilst some things have had to change to ensure safety for all we can reassure you that our hospitality will be the same as always. 

Our family and staff have your wellbeing as our top priority and we want you to enjoy your time with us and feel assured that you are not at risk.  We have looked closely at every step of your stay and where necessary have implemented new procedures so that you can relax and settle in. To guide you through the changes we have introduced and to ensure we are a safe haven, please take a moment to read the following and if you have any concerns or questions, please do get in touch, or view our FAQ page here

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Making and cancelling a booking

One thing we have all learnt during this time, is that things can change unexpectedly, so to ensure that you can book with confidence and make a change to your plans with ease, we have a relaxed cancellation policy. Our flexible rate can be cancelled up to 48 hours before arrival free of charge.  

Pre arrival

We politely request that if you are displaying any symptoms of Covid-19 that you call us ahead of your arrival to postpone your visit. 

Please check here if you are unsure about your local restrictions and advice.

 

 

Check in

We ask you to keep checking in with the NHS app whenever you visit, or if you do not have the app, we will still be taking details for track and trace at the door.

Our staff will continue to wear face coverings, and we would politely request that if you are visiting us that you choose to do the same.

 

 

Your room

Our experienced and dedicated housekeeping team have always provided high standards of cleanliness and in addition to the usual care and attention our team have received further health and safety training. 

We have reinstated all room servicing throughout your stay; in order to protect our housekeepers and yourselves we will sanitise the room with a whole room mister, we cannot guarantee that the chemicals used will not affect any fabrics or furnishing in the room. We would advise that you leave the room unoccupied for 20 minutes to allow the chemicals to settle.  If you would rather that we didn’t enter your room throughout your stay please let us know and will can replenish your towels and hospitality tray on request.

Dining

Our restaurant is open to hotel residents and tables and furnishings have been carefully rearranged to encourage social distancing. 

So that we can manage the flow of people coming into the restaurant we will be asking you to book a time slot dinner. 

Our bar will be open but customers will not need to stand at the bar for drinks, we will offer a full table service throughout the hotel’s bars, restaurants and lounges.

Dining times

Breakfast – 7.30am – 10am

Lunch –  12pm – 2pm

Dinner – 6pm – 8pm

Like so many hospitality businesses we are experiencing some staff shortages, we would really appreciate your patience at peak times when waits for food may be a little longer than we would like.  

We will be offering Room Service for all meals if you would prefer to dine in your room.

 

Check out

We will have your room bills ready on reception on the morning of departure.

If you need assistance with any luggage please ask our reception team.

Please be ready to vacate your room by 11am.

Local customers

The hotel will also be open to day visitors and local customers.  All of our spaces have been reconfigured to ensure there is social distancing. We have divided the hotel into zones, creating private spaces throughout. All areas will be subject to the same rigorous cleaning and disinfecting. Customers will also be required to sanitise their hands at the door.

Staff training

All of our hotel teams have undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19. Any staff member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work. Internal regulations have been introduced that require our staff to wear the appropriate PPE during their shifts and to wash their hands frequently.

The Mews Beauty Rooms

The Mews hair and beauty rooms are now fully open and operating strictly within safety parameters. All treatments will be by appointment only.
Cleaning will take place throughout the day and between use of equipment and treatment rooms.
For a list of the treatments available please call The Mews on 01643 823014 or view on our website.

We look forward to welcoming you to the hotel and can assure you of a comfortable, relaxing and safe stay

The Luttrell Arms Team

 

 

What our guests say...

Quirky in the right sense

Lovely clean room and bathroom. Super public rooms and spaces with fires. Quirky in the right sense and not as a euphemism for inconvenient. Great location for walking and touring. Wonderful food both breakfasts and evening meals. We felt thoroughly pampered...
Sarah P

The hotel is a gem

My wife and I booked in for a birthday trip in November. Dunster is a charming small town / village destination with a great castle. We stayed for two nights with dinner on one night and afternoon tea on the second. The hotel is a gem, with lovely old bars and lounges plus a main bar very popular with the locals-four real ales and a selection of ciders and lagers. Staff were excellent. Dinner was ...
Peter T

Terrific hotel, great gardens

Loved this hotel. Lots of nooks and crannies. Nice welcoming bar, would be very nice in the winter if imagine, because there is a grand, big fire place. Garden is beautiful, great to relax in on a summer day. Highly recommend although a Little expensive, but worth it for a treat....
Bob962

A perfect lunch

We stayed here earlier in the year and returned just for lunch today.We weren’t disappointed. My wife had the roast beef and I chose the seafood chowder. Though quite different both of these meals were delicious.A beautiful location, friendly service and great food! What more could you ask for?...
Billyboybud

Our favourite hotel

We had such a lovely time at this hotel. 2nd visit and we shall definitely return. Everything is just so. Hotel rooms, service, staff is just lovely and food delicious. We couldn't fault it at all. The main bar area just makes you feel like you want to spend the rest of your day sitting by the fireplace sipping on your drink and reading the paper. Our favourite hotel and we would highly recommend ...
DanaO

Helpful Staff

Great hotel and location. The food was very good particularly the breakfast. The staff were very helpful especially when we had to amend the booking. Dunster castle was within walking distance and along with the mill is worth a visit....
Roger5757

Pulled out all of the stops

My Partner and I had a really great stay with the dog. Nothing was too much trouble for the staff. They really pulled out all of the stops to ensure a carefree stay with the dog. We found the whole set up and inclusive treatment for dog owners to extremely well done and a real home from home with all the old world charm of a historic building in a historic and idyllic country setting. We will definitely...
Andrew W

Happy Hotel

I rarely feel compelled to give reviews, but this hotel is worth one. It occupies a charming old building of great character with a good garden. In keeping with its age, it has stairs but no lift. The bedrooms are clean, bright and with good modern accommodation. The dining room is very attractive, and the restaurant menu is excellent. The staff are competent, friendly and helpful. It is a happy hotel...
Mr Fletcher

Amazing staff

My wife and I stayed two nights recently here with our young son to attend a wedding in the village...the hotel was very busy throughout the weekend due to the annual music festival, and yet all the hotel staff went out of their way to make us feel so welcome....
Nigel2222

The staff really go the extra mile

We’ve been staying here on and off for over 18 years and it just keeps getting better. Fantastic location for Exmoor, the west Somerset coast and Dunster. The staff really go the extra mile and are superb, the rooms are original and comfortable and the food is good. Lots of different public rooms to explore and relax in, two bars both with open log fires plus lots of character plus lovely gardens...
James F
Our Awards
Our Locations...
The Royal Seven Stars Hotel

The Royal Seven Stars Hotel

Totnes is a vibrant centre for music, arts and natural health situated at the head of the River Dart estuary and in an area of outstanding natural beauty.

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