Our Stance with COVID-19

We are open! Whilst some things have had to change to ensure safety for all we can reassure you that our hospitality will be the same as always. 

Our family and staff have your wellbeing as our top priority and we want you to enjoy your time with us and feel assured that you are not at risk.  We have looked closely at every step of your stay and where necessary have implemented new procedures so that you can relax and settle in. To guide you through the changes we have introduced and to ensure we are a safe haven, please take a moment to read the following and if you have any concerns or questions, please do get in touch, or view our FAQ page here

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Making and cancelling a booking

One thing we have all learnt during this time, is that things can change unexpectedly, so to ensure that you can book with confidence and make a change to your plans with ease, we have a relaxed cancellation policy.  All new bookings for the next few months can be cancelled up to 48 hours before arrival free of charge.  However, to reduce contact within the hotel we will be collecting full payment for your stay 48 hours prior to arrival. We will also be offering a 2-night minimum stay for the forseeable future.

Pre Arrival

Ahead of arrival all guests will receive a pre-arrival email to check that we have all the correct details for your stay.  It will also include a few health check questions.  We politely request that if you are displaying any symptoms of Covid-19 that you call us ahead of your arrival to postpone your visit.

Rooms will be ready from 3pm and we suggest that you call the hotel ahead of your arrival to give us a little notice of your approach allowing us to prepare any check-in administration, this allows a faster and reduced-contact experience. 

 

Check in

On arrival we politely ask that you sanitise your hands, stations have been set up throughout the hotel for ease.

During these times we have been advised against handling your luggage, or showing you around the hotel or to you room. However, we are always happy to help and will ensure we do so with your safety in mind. If you need assistance please let us know in advance of your arrival.

If you begin to display symptoms of COVID-19 during your stay, we respectfully ask that you arrange to check out as soon as possible and return home.

Your room

Our experienced and dedicated housekeeping team have always provided high standards of cleanliness.  In addition to the usual care and attention, to keep every room as a safe haven, guest bedrooms and en-suite facilities will be fully sanitised before each stay, including being misted with a whole room sanitiser. Our housekeeping teams have received further health and safety training and will wear the appropriate PPE at all times. 

The housekeeping team will only service your room on request.  If you require any additional items or would like your room serviced please contact reception and they will arrange it for you.

We also ask that during your stay you use your bathroom facilities as opposed to the public facilities downstairs.

Dining

Our restaurant is open to hotel residents and tables and furnishings have been carefully rearranged to abide by the social distancing rules.  We will also be offering room service.  Menus will now be available to view online and on fixed displays in the hotel. 

So that we can manage the flow of people coming into the restaurant we will be asking you to book a time slot for breakfast and dinner. We also request that guests staying with dogs leave their dogs in their rooms at meal times.

Our bar will be open but customers will not need to stand at the bar for drinks, we will offer a full table service throughout the hotel’s bars, restaurants and lounges.

Dining times

Breakfast – two sittings available either 7.30am – 8.30am or 9am – 10am

Lunch – we will be serving a reduced menu between 12pm – 3pm

Dinner – 6.30pm – 9.30pm

Booking is essential for all meals. It is best to let reception know your preferred dining times in advance to ensure we accommodate you.

We will be offering Room Service for all meals if you would prefer to dine in your room.

Weather permitting you may also be able to dine in the garden.

Check out

On the morning of departure, any extras charged to your room during your stay will be charged to the card that was originally provided at the time of booking. A receipt will be emailed to you for your records.  If you would like to see a copy of your account before check out, please speak to reception and they can provide a printed invoice for you. 

If you will require assistance with luggage please discuss this with reception on the evening before.

Please be ready to vacate your room by 11am.

Local customers

The hotel will also be open to day visitors and local customers.  We have arranged separate areas and a separate entrance for these customers so that you can be assured that there is no cross over between transient customers and hotel guests.  All of our spaces have been reconfigured to ensure there is social distancing. We have divided the hotel into zones, creating private spaces throughout. Many areas of the hotel and garden will be exclusively for hotel residents. All areas will be subject to the same rigorous cleaning and disinfecting. Customers will also be required to sanitise their hands at the door.

For more information for local customers, please click here.

Staff training

All of our hotel teams have undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19. Any staff member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work. Internal regulations have been introduced that require our staff to wear the appropriate PPE during their shifts and to wash their hands frequently.

At all times a member of staff will be assigned to be our Covid Warden and they will be responsible for monitoring numbers of customers, social distancing and will ask people to move to an alternative area if necessary to maintain our safe haven.  They will also be checking that all routine cleans have been carried out.

The Mews Beauty Rooms

The Mews will be offering treatments that fall within safety parameters.  All treatments will be by appointment only.

Reduced staff levels and only one client at a time will allow us to provide our service in a safe and relaxing environment. Cleaning will take place throughout the day and between use of equipment and treatment rooms.

All treatments must be pre-booked. You will be sent a pre-arrival email detailing all you need to know before arrival.

For a list of the treatments available please call The Mews on 01643 823014 or view on our website.

We look forward to welcoming you to the hotel and can assure you of a comfortable, relaxing and safe stay

The Luttrell Arms Team

 

Page last updated 29.07.2020

What our guests say...

A perfect lunch

We stayed here earlier in the year and returned just for lunch today.We weren’t disappointed. My wife had the roast beef and I chose the seafood chowder. Though quite different both of these meals were delicious.A beautiful location, friendly service and great food! What more could you ask for?...
Billyboybud

Quirky in the right sense

Lovely clean room and bathroom. Super public rooms and spaces with fires. Quirky in the right sense and not as a euphemism for inconvenient. Great location for walking and touring. Wonderful food both breakfasts and evening meals. We felt thoroughly pampered...
Sarah P

The staff really go the extra mile

We’ve been staying here on and off for over 18 years and it just keeps getting better. Fantastic location for Exmoor, the west Somerset coast and Dunster. The staff really go the extra mile and are superb, the rooms are original and comfortable and the food is good. Lots of different public rooms to explore and relax in, two bars both with open log fires plus lots of character plus lovely gardens...
James F

Amazing staff

My wife and I stayed two nights recently here with our young son to attend a wedding in the village...the hotel was very busy throughout the weekend due to the annual music festival, and yet all the hotel staff went out of their way to make us feel so welcome....
Nigel2222

Helpful Staff

Great hotel and location. The food was very good particularly the breakfast. The staff were very helpful especially when we had to amend the booking. Dunster castle was within walking distance and along with the mill is worth a visit....
Roger5757

Happy Hotel

I rarely feel compelled to give reviews, but this hotel is worth one. It occupies a charming old building of great character with a good garden. In keeping with its age, it has stairs but no lift. The bedrooms are clean, bright and with good modern accommodation. The dining room is very attractive, and the restaurant menu is excellent. The staff are competent, friendly and helpful. It is a happy hotel...
Mr Fletcher

Pulled out all of the stops

My Partner and I had a really great stay with the dog. Nothing was too much trouble for the staff. They really pulled out all of the stops to ensure a carefree stay with the dog. We found the whole set up and inclusive treatment for dog owners to extremely well done and a real home from home with all the old world charm of a historic building in a historic and idyllic country setting. We will definitely...
Andrew W

Terrific hotel, great gardens

Loved this hotel. Lots of nooks and crannies. Nice welcoming bar, would be very nice in the winter if imagine, because there is a grand, big fire place. Garden is beautiful, great to relax in on a summer day. Highly recommend although a Little expensive, but worth it for a treat....
Bob962

The hotel is a gem

My wife and I booked in for a birthday trip in November. Dunster is a charming small town / village destination with a great castle. We stayed for two nights with dinner on one night and afternoon tea on the second. The hotel is a gem, with lovely old bars and lounges plus a main bar very popular with the locals-four real ales and a selection of ciders and lagers. Staff were excellent. Dinner was ...
Peter T

Our favourite hotel

We had such a lovely time at this hotel. 2nd visit and we shall definitely return. Everything is just so. Hotel rooms, service, staff is just lovely and food delicious. We couldn't fault it at all. The main bar area just makes you feel like you want to spend the rest of your day sitting by the fireplace sipping on your drink and reading the paper. Our favourite hotel and we would highly recommend ...
DanaO
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