COVID-19 FAQ

1. What should I do if I think I have Covid-19 and have a visit booked?

We politely request that if you are displaying any symptoms of Covid-19 that you call us ahead of your arrival to postpone your visit.

 

2. What will the hotel do if they think a visitor has Covid-19 in the hotel?

 We have the right to refuse entry to the hotel and politely ask any guests to leave who are showing signs of being unwell. We have thermometers at reception for guests who may feel concerned they are unwell. We ask that if any visitor feels unwell that they postpone their visit and notify us.

 

3. How do I check in to the hotel?

You are able to check in from 3pm. We request that you call the hotel ahead of your arrival to give us a little notice of your approach allowing prepare any check-in administration, this allows a faster and reduced-contact experience. 

 

4. How is the hotel ensuring social distancing is adhered to?

All of our spaces have been reconfigured to ensure social distancing. We have divided the hotel into zones, creating private spaces throughout. Many areas of the hotel and garden will be exclusively for hotel residents.

 

5. Will the hotel staff help me with my luggage on arrival and departure?

During these times we have been advised against handling your luggage or belongings, or showing you around the hotel or to you room. However, we are always happy to help and will ensure we do so with your safety in mind. If you need assistance please let us know in advance of your arrival.

 

6. Is the hotel providing guests with additional sanitising facilities?

 Yes, we have set up hand sanitising stations throughout the hotel for you and in all our bedrooms to use and we politely ask you use these when entering and leaving the building. Disposable masks will be held at the hotel for residents who would like one.

 

7. What measures are in place to ensure each bedroom is fully sanitised between guest?

Every guest bedroom and en-suite will be fully sanitised before each stay. Our housekeeping teams have received further health and safety training and will wear the appropriate PPE at all times. No one will enter your room during your stay unless you request for your room to be serviced. All literature and disposables will be removed from the bedrooms.

 

8. Will your restaurant be open?

Yes, we have removed tables to create more space, creating private resident zones.   Utilising our garden and terrace we can offer you the same dining experience with the added safety measures. When you stay with us you can dine in your room or, where guidance and regulations permit, in the designated dining areas. If you are not staying with us you can still dine with us, all that we ask is that you book your table in advance.

 

9. Will your bar be open?

To maintain the social distancing guidelines, we will not be offering drinks at the bar, instead we will offer a full table service throughout the hotel’s bars, restaurants and lounges.

 

10. How will you ensure social distancing is maintained in your public bathrooms?

We ask that guests who are staying with us use the bathrooms in their bedrooms. If you are not staying with us we request that you follow the social distancing measures we have displayed on our signage when using the public bathrooms.

 

11. What measures have you put in place with your staff to minimise the spread of Covid-19?

All of our hotel teams have undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19. Any staff member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work. Internal regulations have been introduced that require our staff to wear the appropriate PPE during their shifts and to wash their hands frequently.

 

12. Will the Mews Beauty Rooms be open for us to use?

The Mews Beauty Rooms are now open for both hair and beauty treatments - operating by appointment only.

 

13. What measures are being taken within the Mews to ensure customers safety?

Reduced staff levels and only one client at a time will allow us to provide our service in a safe and relaxing environment. Cleaning will take place throughout the day and between use of equipment and treatment rooms.

 

Page last updated 29.07.2020

What our guests say...

The staff really go the extra mile

We’ve been staying here on and off for over 18 years and it just keeps getting better. Fantastic location for Exmoor, the west Somerset coast and Dunster. The staff really go the extra mile and are superb, the rooms are original and comfortable and the food is good. Lots of different public rooms to explore and relax in, two bars both with open log fires plus lots of character plus lovely gardens...
James F

Quirky in the right sense

Lovely clean room and bathroom. Super public rooms and spaces with fires. Quirky in the right sense and not as a euphemism for inconvenient. Great location for walking and touring. Wonderful food both breakfasts and evening meals. We felt thoroughly pampered...
Sarah P

Happy Hotel

I rarely feel compelled to give reviews, but this hotel is worth one. It occupies a charming old building of great character with a good garden. In keeping with its age, it has stairs but no lift. The bedrooms are clean, bright and with good modern accommodation. The dining room is very attractive, and the restaurant menu is excellent. The staff are competent, friendly and helpful. It is a happy hotel...
Mr Fletcher

The hotel is a gem

My wife and I booked in for a birthday trip in November. Dunster is a charming small town / village destination with a great castle. We stayed for two nights with dinner on one night and afternoon tea on the second. The hotel is a gem, with lovely old bars and lounges plus a main bar very popular with the locals-four real ales and a selection of ciders and lagers. Staff were excellent. Dinner was ...
Peter T

Amazing staff

My wife and I stayed two nights recently here with our young son to attend a wedding in the village...the hotel was very busy throughout the weekend due to the annual music festival, and yet all the hotel staff went out of their way to make us feel so welcome....
Nigel2222

Terrific hotel, great gardens

Loved this hotel. Lots of nooks and crannies. Nice welcoming bar, would be very nice in the winter if imagine, because there is a grand, big fire place. Garden is beautiful, great to relax in on a summer day. Highly recommend although a Little expensive, but worth it for a treat....
Bob962

Our favourite hotel

We had such a lovely time at this hotel. 2nd visit and we shall definitely return. Everything is just so. Hotel rooms, service, staff is just lovely and food delicious. We couldn't fault it at all. The main bar area just makes you feel like you want to spend the rest of your day sitting by the fireplace sipping on your drink and reading the paper. Our favourite hotel and we would highly recommend ...
DanaO

Pulled out all of the stops

My Partner and I had a really great stay with the dog. Nothing was too much trouble for the staff. They really pulled out all of the stops to ensure a carefree stay with the dog. We found the whole set up and inclusive treatment for dog owners to extremely well done and a real home from home with all the old world charm of a historic building in a historic and idyllic country setting. We will definitely...
Andrew W

A perfect lunch

We stayed here earlier in the year and returned just for lunch today.We weren’t disappointed. My wife had the roast beef and I chose the seafood chowder. Though quite different both of these meals were delicious.A beautiful location, friendly service and great food! What more could you ask for?...
Billyboybud

Helpful Staff

Great hotel and location. The food was very good particularly the breakfast. The staff were very helpful especially when we had to amend the booking. Dunster castle was within walking distance and along with the mill is worth a visit....
Roger5757
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