COVID-19 FAQ

1. What should I do if I think I have Covid-19 and have a visit booked?

We politely request that if you are displaying any symptoms of Covid-19 that you call us ahead of your arrival to postpone your visit.

 

2. What will the hotel do if they think a visitor has Covid-19 in the hotel?

 We have the right to refuse entry to the hotel and politely ask any guests to leave who are showing signs of being unwell. We have thermometers at reception for guests who may feel concerned they are unwell. We ask that if any visitor feels unwell that they postpone their visit and notify us.

 

3. How do I check in to the hotel?

You are able to check in from 2pm. We request that you wear a face covering in the public areas of the hotel to conform with government guidance.

Please ensure you familiarise yourself with the restrictions that apply and keep up to date with changes as they are announced.  We are happy to reschedule your stay to a future date providing you contact us 48 hours before you are due to arrive.

Please check here if you are unsure about your local restrictions and advice.

 

4. How is the hotel ensuring social distancing is adhered to?

All of our spaces have been reconfigured to ensure social distancing. We have divided the hotel into zones, creating private spaces throughout.

 

5. Is the hotel providing guests with additional sanitising facilities?

 Yes, we have set up hand sanitising stations throughout the hotel for you and in all our bedrooms to use and we politely ask you use these when entering and leaving the building.

 

6. What measures are in place to ensure each bedroom is fully sanitised between guest?

Every guest bedroom and en-suite will be fully sanitised before each stay. Our housekeeping teams have received further health and safety training and will wear the appropriate PPE at all times. No one will enter your room during your stay unless you request for your room to be serviced.

 

7. What measures have you put in place with your staff to minimise the spread of Covid-19?

All of our hotel teams have undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19. Any staff member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work. Internal regulations have been introduced that require our staff to wear the appropriate PPE during their shifts and to wash their hands frequently.

 

8. Will the Mews Beauty Rooms be open for us to use?

The Mews Beauty Rooms are now open for both hair and beauty treatments.

 

 

What our guests say...

Amazing staff

My wife and I stayed two nights recently here with our young son to attend a wedding in the village...the hotel was very busy throughout the weekend due to the annual music festival, and yet all the hotel staff went out of their way to make us feel so welcome....
Nigel2222

The hotel is a gem

My wife and I booked in for a birthday trip in November. Dunster is a charming small town / village destination with a great castle. We stayed for two nights with dinner on one night and afternoon tea on the second. The hotel is a gem, with lovely old bars and lounges plus a main bar very popular with the locals-four real ales and a selection of ciders and lagers. Staff were excellent. Dinner was ...
Peter T

Terrific hotel, great gardens

Loved this hotel. Lots of nooks and crannies. Nice welcoming bar, would be very nice in the winter if imagine, because there is a grand, big fire place. Garden is beautiful, great to relax in on a summer day. Highly recommend although a Little expensive, but worth it for a treat....
Bob962

Our favourite hotel

We had such a lovely time at this hotel. 2nd visit and we shall definitely return. Everything is just so. Hotel rooms, service, staff is just lovely and food delicious. We couldn't fault it at all. The main bar area just makes you feel like you want to spend the rest of your day sitting by the fireplace sipping on your drink and reading the paper. Our favourite hotel and we would highly recommend ...
DanaO

Helpful Staff

Great hotel and location. The food was very good particularly the breakfast. The staff were very helpful especially when we had to amend the booking. Dunster castle was within walking distance and along with the mill is worth a visit....
Roger5757

The staff really go the extra mile

We’ve been staying here on and off for over 18 years and it just keeps getting better. Fantastic location for Exmoor, the west Somerset coast and Dunster. The staff really go the extra mile and are superb, the rooms are original and comfortable and the food is good. Lots of different public rooms to explore and relax in, two bars both with open log fires plus lots of character plus lovely gardens...
James F

A perfect lunch

We stayed here earlier in the year and returned just for lunch today.We weren’t disappointed. My wife had the roast beef and I chose the seafood chowder. Though quite different both of these meals were delicious.A beautiful location, friendly service and great food! What more could you ask for?...
Billyboybud

Happy Hotel

I rarely feel compelled to give reviews, but this hotel is worth one. It occupies a charming old building of great character with a good garden. In keeping with its age, it has stairs but no lift. The bedrooms are clean, bright and with good modern accommodation. The dining room is very attractive, and the restaurant menu is excellent. The staff are competent, friendly and helpful. It is a happy hotel...
Mr Fletcher

Pulled out all of the stops

My Partner and I had a really great stay with the dog. Nothing was too much trouble for the staff. They really pulled out all of the stops to ensure a carefree stay with the dog. We found the whole set up and inclusive treatment for dog owners to extremely well done and a real home from home with all the old world charm of a historic building in a historic and idyllic country setting. We will definitely...
Andrew W

Quirky in the right sense

Lovely clean room and bathroom. Super public rooms and spaces with fires. Quirky in the right sense and not as a euphemism for inconvenient. Great location for walking and touring. Wonderful food both breakfasts and evening meals. We felt thoroughly pampered...
Sarah P
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