Terms & Conditions

Weekend Bookings
Weekend bookings require a two night minimum stay. Please telephone for last minute, or out of season availability at weekends.

 

Corporate Rates
A special tariff to include breakfast, dinner and account facilities is available for regular mid week guests. Please ask for more details.

 

Special Tariff
Special programmes are available for Christmas, New Year, Dunster by Candlelight, when we offer special packages. Easter (Good Friday to Easter Monday) will be charged at their own rate. Unfortunately, special tariffs cannot be used in conjunction with any special offers.

 

T&C’s for Special Offers and Sales
For all special offers and sale tariffs we require full payment in advance which is Non-refundable.
Special offers includes but is not limited to, Best Available Rates and Advance Purchase Rates.

 

Bookings, Confirmations & Cancellations

The health and wellbeing of our guests and staff are of the utmost importance to us and we would like to reassure you that we are closely following all Public Health guidelines in relation to Corona virus. In addition to our usual high standards of housekeeping we are paying extra attention to all door handles and surfaces, and all staff are following hand washing procedures. We also ask that during your stay with us you take the time to use our hand washing facilities.

During this time we have temporarily amended our cancellation policies to allow you to rebook without losing any deposits paid if you are unable to stay with as a direct result of the Corona virus. Should you need to cancel or amend your booking please contact reception who will be able to assist you. 
We look forward to welcoming you to the hotel and if you have any questions or would like any further reassurance please do not hesitate to contact us.


Throughout the year, bookings made online or over the telephone on flexible rates require a credit card guarantee to secure the booking.  In the event you need to cancel, we operate a 48-hour cancellation policy and notification is required in writing.  If you cancel your booking up to 48 hours before check in there is no charge. 48 hours prior to the date of arrival the value equivalent to the first night’s stay will be charged to the card and deducted from the final amount payable.  As the cancellation window will have closed, this amount is non-refundable.   In the event of a non-arrival and no notification, we reserve the right to recover the full amount owing for the accommodation. 

Please contact reception for group cancellation policies as they differ from the above.

Christmas, New Year, Easter, Dunster by Candlelight are special events in the annual calendar and are subject to a £200 deposit per room that must be paid at least one calendar month prior to arrival with a cancellation time period of three weeks prior to the event.
We make no service charge and all prices are per room (except for some special breaks) and include VAT @ 20%.

 

Check in and checkout
Rooms are usually ready by 2:00pm on the day of arrival and we ask that on your day of departure you vacate your room by 11:00am.

 

Liability of the guest
Guests are liable for and shall indemnify the hotel for any acts or omissions by the guest (whether or not intentional) which results in damage to the hotel, including but not limited to, damage caused as a result of negligence, deliberate damage or recklessness (and the hotel will use its reasonable endeavours to rectify any damage internally prior to contracting specialists to make the repairs in order to minimise and costs incurred by the guest.)

The guest is liable for the cost of replacing any items which the guest removes from the premises without the hotels consent.

In the event that the hotel becomes aware of damage to property or loss of possessions after the guest has departed, the hotel reserves the right to make a charge to the guests credit/debit card, or send an invoice for the relevant amount to the guest which shall be payable with 15 days of the date of invoice.

 

Psalter’s Restaurant Bookings
If you wish to dine in Psalter’s and are booked on a bed and breakfast basis then please book a table as soon as possible.

 

Parking
Although we do not offer our own car parking facilities we will reimburse you for parking in the local pay and display car park.

SEE MAP HERE

 

Pets
We accept well-behaved pets at a rate of £10.00 per night. We reserve the right to charge for any damages

 

Smoking Policy
No smoking is permitted in the building. There will be a minimum £60.00 penalty for non-compliance.

 

Standards of Behaviour
Guests must adhere to policies and procedures implemented by the hotel, including, but not limited to, health and safety and security procedures.

Guests must not bring any illegal or hazardous substances into the hotel.

Children under the age of 14 must be accompanied by an adult at all times.

The management have the right to refuse to serve and/or require a guest to leave the premises when the hotel believes the guest to be behaving in an unacceptable manner. The hotel shall not be liable to pay any compensation or make any refund to a guest in these circumstances.

Should the guest accept the offer of the hotel to provide the services, the guest and hotel shall be bound by these conditions of the mutual promises and undertakings which are contained within these conditions. Payment of any deposits in respect of the services and/or signature by the guest of the hotels registration card, shall constitute the guests unqualified acceptance of the services subject to these conditions.

Keeping you informed about our services

We would like to tell you about the great offers, events, competitions, promotions and news from our Hotel, Restaurants and Bars that we think you might be interested in. Where you have consented to us doing so, we may do this through the post, email, or using social media.

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What our guests say...

Pulled out all of the stops

My Partner and I had a really great stay with the dog. Nothing was too much trouble for the staff. They really pulled out all of the stops to ensure a carefree stay with the dog. We found the whole set up and inclusive treatment for dog owners to extremely well done and a real home from home with all the old world charm of a historic building in a historic and idyllic country setting. We will definitely...
Andrew W

A perfect lunch

We stayed here earlier in the year and returned just for lunch today.We weren’t disappointed. My wife had the roast beef and I chose the seafood chowder. Though quite different both of these meals were delicious.A beautiful location, friendly service and great food! What more could you ask for?...
Billyboybud

The hotel is a gem

My wife and I booked in for a birthday trip in November. Dunster is a charming small town / village destination with a great castle. We stayed for two nights with dinner on one night and afternoon tea on the second. The hotel is a gem, with lovely old bars and lounges plus a main bar very popular with the locals-four real ales and a selection of ciders and lagers. Staff were excellent. Dinner was ...
Peter T

Our favourite hotel

We had such a lovely time at this hotel. 2nd visit and we shall definitely return. Everything is just so. Hotel rooms, service, staff is just lovely and food delicious. We couldn't fault it at all. The main bar area just makes you feel like you want to spend the rest of your day sitting by the fireplace sipping on your drink and reading the paper. Our favourite hotel and we would highly recommend ...
DanaO

Quirky in the right sense

Lovely clean room and bathroom. Super public rooms and spaces with fires. Quirky in the right sense and not as a euphemism for inconvenient. Great location for walking and touring. Wonderful food both breakfasts and evening meals. We felt thoroughly pampered...
Sarah P

The staff really go the extra mile

We’ve been staying here on and off for over 18 years and it just keeps getting better. Fantastic location for Exmoor, the west Somerset coast and Dunster. The staff really go the extra mile and are superb, the rooms are original and comfortable and the food is good. Lots of different public rooms to explore and relax in, two bars both with open log fires plus lots of character plus lovely gardens...
James F

Amazing staff

My wife and I stayed two nights recently here with our young son to attend a wedding in the village...the hotel was very busy throughout the weekend due to the annual music festival, and yet all the hotel staff went out of their way to make us feel so welcome....
Nigel2222

Happy Hotel

I rarely feel compelled to give reviews, but this hotel is worth one. It occupies a charming old building of great character with a good garden. In keeping with its age, it has stairs but no lift. The bedrooms are clean, bright and with good modern accommodation. The dining room is very attractive, and the restaurant menu is excellent. The staff are competent, friendly and helpful. It is a happy hotel...
Mr Fletcher

Helpful Staff

Great hotel and location. The food was very good particularly the breakfast. The staff were very helpful especially when we had to amend the booking. Dunster castle was within walking distance and along with the mill is worth a visit....
Roger5757

Terrific hotel, great gardens

Loved this hotel. Lots of nooks and crannies. Nice welcoming bar, would be very nice in the winter if imagine, because there is a grand, big fire place. Garden is beautiful, great to relax in on a summer day. Highly recommend although a Little expensive, but worth it for a treat....
Bob962
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