Terms and Conditions All our bedrooms have en suite facilities, telephone, tea and coffee making facilities along with television and radio. Please be aware the hotel does not have a lift, please advise reception if you struggle with stairs.
Weekend Bookings Weekend bookings require a two night minimum stay. Please telephone for last minute, or out of season availability at weekends.
Corporate Rates A special tariff to include breakfast, dinner and account facilities is available for regular mid week guests. Please ask for more details.
Special Tariff Special programmes are available for Christmas, New Year, Dunster by Candlelight, when we offer special packages. Easter (Good Friday to Easter Monday) will be charged at their own rate. Unfortunately, special tariffs cannot be used in conjunction with any special offers.
T&C’s for Special Offers and Sales For all special offers and sale tariffs we require full payment in advance which is Non-refundable. Special offers includes but is not limited to, Best Available Rates and Advance Purchase Rates.
Booking & Confirmation Throughout the year, bookings made online or over the telephone on flexible rates require a credit card guarantee to secure the booking. In the event you need to cancel, we operate a 48-hour cancellation policy and notification is required in writing. If you cancel your booking up to 48 hours before check in there is no charge. 48 hours prior to the date of arrival the value equivalent to the first night’s stay will be charged to the card and deducted from the final amount payable. As the cancellation window will have closed, this amount is non-refundable. In the event of a non-arrival and no notification, we reserve the right to recover the full amount owing for the accommodation.
Please contact reception for group cancellation policies as they differ from the above.
Christmas, New Year, Easter, Dunster by Candlelight are special events in the annual calendar and are subject to a £200 deposit per room that must be paid at least one calendar month prior to arrival with a cancellation time period of three weeks prior to the event. We make no service charge and all prices are per room (except for some special breaks) and include VAT @ 20%.
Check in and checkout Rooms are usually ready by 2:00pm on the day of arrival and we ask that on your day of departure you vacate your room by 11:00am.
Liability of the guest Guests are liable for and shall indemnify the hotel for any acts or omissions by the guest (whether or not intentional) which results in damage to the hotel, including but not limited to, damage caused as a result of negligence, deliberate damage or recklessness (and the hotel will use its reasonable endeavours to rectify any damage internally prior to contracting specialists to make the repairs in order to minimise and costs incurred by the guest.)
The guest is liable for the cost of replacing any items which the guest removes from the premises without the hotels consent.
In the event that the hotel becomes aware of damage to property or loss of possessions after the guest has departed, the hotel reserves the right to make a charge to the guests credit/debit card, or send an invoice for the relevant amount to the guest which shall be payable with 15 days of the date of invoice.
Psalter’s Restaurant Bookings If you wish to dine in Psalter’s and are booked on a bed and breakfast basis then please book a table as soon as possible.
Parking Although we do not offer our own car parking facilities we will reimburse you for parking in the local pay and display car park.
Pets We accept well-behaved pets at a rate of £10.00 per night. We reserve the right to charge for any damages
Smoking Policy No smoking is permitted in the building. There will be a minimum £60.00 penalty for non-compliance.
Standards of Behaviour Guests must adhere to policies and procedures implemented by the hotel, including, but not limited to, health and safety and security procedures.
Guests must not bring any illegal or hazardous substances into the hotel.
Children under the age of 14 must be accompanied by an adult at all times.
The management have the right to refuse to serve and/or require a guest to leave the premises when the hotel believes the guest to be behaving in an unacceptable manner. The hotel shall not be liable to pay any compensation or make any refund to a guest in these circumstances.
Should the guest accept the offer of the hotel to provide the services, the guest and hotel shall be bound by these conditions of the mutual promises and undertakings which are contained within these conditions. Payment of any deposits in respect of the services and/or signature by the guest of the hotels registration card, shall constitute the guests unqualified acceptance of the services subject to these conditions.
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